Privacy Policy

Personal Information You Provide: When you book our services or contact us, we collect:

• Name
• Email address
• Phone number
• Property address (where cleaning services will be provided)
• Service preferences and special requests
• Payment information (processed securely, not stored by us)

Automatically Collected Information: When you visit our website, we automatically collect:

• Browser type and version
• Device information (type, operating system)
• IP address and general location (city/region)
• Pages visited and time spent on our website
• Referring website or source

Cookies and Tracking: We use Vercel Web Analytics to understand how visitors use our website. This service collects anonymous usage data to help us improve our website performance and user experience. Vercel Analytics is privacy-friendly and does not use cookies or track personal information.

We use the information we collect to:

• Provide Services: Schedule, perform, and manage your cleaning appointments
• Communication: Send booking confirmations, reminders, updates, and respond to inquiries
• Payment Processing: Process payments for services rendered (via secure third-party processors)
• Service Improvement: Analyze usage patterns to improve our website and services
• Legal Compliance: Comply with applicable laws and regulations
• Marketing (with consent): Send promotional offers and updates (you can opt out at any time)

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We use trusted third-party services to help operate our business:
  • Resend - Email delivery service for confirmations and communications
  • Vercel - Website hosting and analytics
  • Payment processors - Secure payment handling (e-transfer, credit card processing)
• Legal Requirements: If required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred (you will be notified)
• Protection of Rights: To protect our rights, property, safety, or that of our customers and staff

All third-party service providers are carefully selected and required to maintain the confidentiality and security of your information.

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS
• Secure Storage: Personal information is stored on secure servers with restricted access
• Access Control: Only authorized personnel have access to personal information
• Regular Updates: We regularly update our security practices and systems
• No Credit Card Storage: We do not store credit card information on our servers

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but use industry-standard practices to protect your data.

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal, tax, and accounting obligations (typically 7 years for business records in Canada)
• Resolve disputes and enforce our agreements
• Maintain business records and customer history

When personal information is no longer needed, we securely delete or anonymize it.

Under Canadian privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Withdraw Consent: Withdraw consent for marketing communications at any time
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise your rights, contact us:

• Email: madebycozyfresh@gmail.com
• Phone: 825-561-1781

We will respond to your request within 30 days as required by PIPEDA.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

Our website may contain links to third-party websites (e.g., social media, review platforms). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

With your consent, we may send you promotional emails about special offers and updates about our services.

You can opt out at any time by:

• Clicking the "unsubscribe" link in any promotional email
• Contacting us directly at madebycozyfresh@gmail.com

Note: Even if you opt out of marketing emails, we will still send you transactional emails related to your bookings (confirmations, reminders, receipts).

Vercel Web Analytics: We use Vercel Web Analytics to understand how visitors interact with our website. This is a privacy-friendly analytics service that:

• Does not use cookies
• Does not track personal information
• Does not track you across other websites
• Collects only anonymous, aggregated usage data

Essential Cookies: Our website may use essential cookies required for booking functionality. These cookies are necessary for the website to function properly.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Changes will be posted on this page with an updated "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Office of the Privacy Commissioner of Canada:
If you are not satisfied with our response to your privacy concern, you may file a complaint with:
www.priv.gc.ca | 1-800-282-1376